Cancellation policy

Some items in our store may be offered as a subscription, pre-order or trial before purchase. This Cancellation Policy sets out how you can change or cancel these types of purchases. Subscriptions
If you take out a subscription, you will receive recurring deliveries. These are based on the subscription period and frequency you select. Your payment details are stored securely. Each delivery will be invoiced unless you make payment in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it. If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails will contain links to your order. You can manage your subscription from there. For more details on returns and refunds, please see our returns policy. Pre-orders
When you place a pre-order, you are purchasing a product that is out of stock or will be available soon, but is not currently in stock. We may collect no payment or partial payment at checkout, save your payment method and then process and collect the full or remaining payment at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund. For more details on returns and refunds, please see our returns policy. Try before you buy
If you buy an item to try, we will authorize your payment method before we fulfill the order. You have a certain amount of time to decide whether you want to keep the item. If the deadline has passed and you have not returned the item, we will charge your payment method for the full amount.